The Tourist Office of the Ribeauvillé and Riquewihr region was awarded category I classification on 3 February 2014 and belongs to the Offices de Tourisme de France network.
Within this framework, the Tourist Office of the Ribeauvillé and Riquewihr region undertakes:
Since the 1st August 2011, the Tourist Office of the Ribeauvillé and Riquewihr region has held the Qualité Tourisme trademark which recognises the unremitting work done by the Tourist Office through its quality approach.
The quality approach of the tourist office means that it has a duty to meet 166 criteria determined by the national system of reference, criteria relating to multiple aspects of the work of the tourist office, such as its commitments towards socio-professionals, visitors, the community, etc.
The quality approach makes it possible to:
The tourist office wished to start using a quality approach, being convinced that all those involved in the local tourist industry (the tourist office and the socio-professionals of the Ribeauvillé region) have a crucial role to play in improving the welcome and the quality of service offered to tourists on holiday in the Ribeauvillé area.
For the tourist office, it is a way of:
with the aim of:
All the tourist information officers at the tourist office contribute to implementing this quality approach; the documents relating to quality that have been produced are the result of several years of work, testing, taking stock and making choices that have enabled the tourist office today to fulfil the requirements of the Qualité Tourisme trademark.
As part of its quality approach, the tourist office has undertaken: