The tourist office’s commitments and the quality of its services

Commitments to our visitors:

• to answer professionally to needs our visitors and to suggest a range of services
• to share its tips from our region with personalized assistance and to develop digital tools in order to establish a relationship of trust and to make visitors come back again

Commitments to our service provider:

• to train and go with service providers in new tourist trends (facebook pro, newsletter) in order to provide clients quality of the welcome
• to include service providers in our different operations (for example events or working group…) made by tourist office
• to put tourist services forward

Commitments to itself :

• to have a good team building and make himself available and kindly with each others
• to train the staff is really important to have background and expertise of our region in order to constantly improve our services
• to have a skills matrix makes it possible harmonization of missions and goals

By the way, the tourist office manager is committed to:

• encourage, motivate, accompany, organize the permanent follow-up of our quality procedure in order to develop involvement and exchange in our office
• update quality procedure at least every 3 years