The tourist office’s commitments and the quality of its services

Office de tourisme classé en catégorie I

Commitments to our visitors:

  • to answer professionally to needs our visitors and to suggest a range of services
  • to share its tips from our region with personalized assistance and to develop digital tools in order to establish a relationship of trust and to make visitors come back again

Commitments to our service provider:

  • to train and go with service providers in new tourist trends (facebook pro, newsletter) in order to provide clients quality of the welcome
  • to include service providers in our different operations (for example events or working group…) made by tourist office
  • to put tourist services forward

Commitments to itself :

  • to have a good team building and make himself available and kindly with each others
  • to train the staff is really important to have background and expertise of our region in order to constantly improve our services
  • to have a skills matrix makes it possible harmonization of missions and goals

By the way, the tourist office manager is committed to:

  • encourage, motivate, accompany, organize the permanent follow-up of our quality procedure in order to develop involvement and exchange in our office
  • update quality procedure at least every 3 years

We would be interested to hear your views

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